Customer Care BPO Market Research Report by Region (Europe, Asia Pacific, North America and South America), Type and Application, Forecast to 2028 (Updated Version Available)
Customer Care BPO Market Research Report by Region (Europe, Asia Pacific, North America and South America), Type and Application, Forecast to 2028 (Updated Version Available)
ID : MRI47171 | Date : Feb, 2021 | Pages :
180 | Region : Global |
Publisher : 99 Strategy
The Customer Care BPO market report provides a detailed analysis of global market size, value chain optimization, segmentation market growth, market share, competitive Landscape, regional and country-level market size, sales analysis, impact of domestic and global market players, trade regulations, recent developments, opportunities analysis, strategic market growth analysis, product launches, area marketplace expanding, and technological innovations.
The global Customer Care BPO market size is expected to gain market growth in the forecast period of 2023 to 2028, with a CAGR of xx%% in the forecast period of 2023 to 2028 and will expected to reach USD xx million by 2028, from USD xx million in 2020.
Note – In order to provide more accurate market forecast, all our reports will be updated before delivery by considering the impact of COVID-19.
Competitive Landscape and Customer Care BPO Market Share Analysis
Company Coverage (Company Profile, Sales Revenue, Price, Gross Margin, Main Products etc.):
Teleperformance SA
Convergys
Arvato
Sykes Enterprises
Atento
TeleTech Holdings
Serco
Acticall (Sitel)
Alorica
Webhelp
Amdocs
Transcom
Comdata
West Corporation
Infosys BPM
StarTek Inc Product Type Coverage (Market Size Forecast, Major Company of Product Type etc.):
Onshore Outsourcing
Offshore Outsourcing By Application
Telecom & IT
BFSI
Healthcare & Life Sciences
Government & Public
Retail & Consumer Goods
Others
Customer Care BPO competitive landscape provides details by vendors, including company overview, company total revenue (financial), market potential, global presence, Customer Care BPO sales and revenue generated, market share, price, production sites and facilities, SWOT analysis, product launch. For the period 2015-2020, this study provides the Customer Care BPO sales, revenue and market share for each player covered in this report.
Regions and Countries Level Analysis
Regional analysis is another highly comprehensive part of the research and analysis study of the global Customer Care BPO market presented in the report. This section sheds light on the sales growth of different regional and country-level Customer Care BPO markets. For the historical and forecast period 2015 to 2028, it provides detailed and accurate country-wise volume analysis and region-wise market size analysis of the global Customer Care BPO market.
Region Coverage (Regional Production, Demand Forecast by Countries etc.): North America (U.S., Canada, Mexico)
Europe (Germany, U.K., France, Italy, Russia, Spain etc.)
Asia-Pacific (China, India, Japan, Southeast Asia etc.)
South America (Brazil, Argentina etc.)
Middle East Africa (Saudi Arabia, South Africa etc.)
The research provides answers to the following key questions:
• What is the estimated growth rate and market share and size of the Customer Care BPO market for the forecast period 2023 - 2028?
• What are the driving forces in the Customer Care BPO market for the forecast period 2023 - 2028?
• Who are the prominent market players and how have they gained a competitive edge over other competitors?
• What are the market trends influencing the progress of the Customer Care BPO industry worldwide?
• What are the major challenges and threats restricting the progress of the industry?
• What opportunities does the market hold for the prominent market players?
For any other requirements, please feel free to contact us and we will provide you customized report.
Table of Contents
CHAPTER 1 MARKET OVERVIEW
1.1 Market Definition and Segment
1.1.1 Product Definition
1.1.2 Product Type
1.1.3 End-Use
1.1.4 Marketing Channel
1.2 Major Regions
1.2.1 Europe Market Size and Growth
Figure Europe Customer Care BPO Market Size and Growth Rate, 2015E-2020F (Million USD)
Figure Europe Customer Care BPO Market Forecast and Growth Rate, 2021-2026(Million USD)
1.2.2 America Market Size and Growth
Figure America Customer Care BPO Market Size and Growth Rate, 2015E-2020F (Million USD)
Figure America Customer Care BPO Market Forecast and Growth Rate, 2021-2026(Million USD)
1.2.3 Asia Market Size and Growth
Figure Asia Customer Care BPO Market Size and Growth Rate, 2015E-2020F (Million USD)
Figure AsiaCustomer Care BPO Market Forecast and Growth Rate, 2021-2026(Million USD)
1.2.4 Oceania Market Size and Growth
Figure Oceania Customer Care BPO Market Size and Growth Rate, 2015E-2020F (Million USD)
Figure Oceania Customer Care BPO Market Forecast and Growth Rate, 2021-2026(Million USD)
1.2.5 Africa Market Size and Growth
Figure Africa Customer Care BPO Market Size and Growth Rate, 2015E-2020F (Million USD)
Figure Africa Customer Care BPO Market Forecast and Growth Rate, 2021-2026(Million USD)
CHAPTER 2 GLOBAL MARKET SEGMENTATION
2.1 Global Production Overview
Table Global Customer Care BPO Production Volume (Volume), Ex-factory Price, Revenue (Million USD) and Gross Margin (%) List, 2015-2020
2.2 Global Consumption Overview
Table Global Customer Care BPO Consumption Volume (Volume), Terminal Price and Consumption Value (Million USD) List, 2015-2020
2.3 Global Production by Type
Table Global Customer Care BPO Revenue by Type, 2015-2020 (Million USD)
Figure Global Customer Care BPO Revenue Share by Type in 2020 (Million USD)
Table Global Customer Care BPO Production Volume by Type, 2015-2020 (Volume)
Figure Global Customer Care BPO Production Volume Share by Type in 2020 (Volume)
2.4 Global Consumption by End-Use
Table Global Customer Care BPO Consumption Value by End-Use, 2015-2020 (Million USD)
Figure Global Customer Care BPO Consumption Value Share by End-Use in 2020 (Million USD)
Table Global Customer Care BPO Consumption Volume by End-Use, 2015-2020 (Volume)
Figure Global Customer Care BPO Consumption Volume Share by End-Use in 2020 (Volume)
2.5 Global Consumption by Region
Table Global Customer Care BPO Consumption Value by Region, 2015-2020 (Million USD)
Table Global Customer Care BPO Consumption Volume by Region, 2015-2020 (Volume)
CHAPTER 3 Europe MARKET SEGMENTATION
3.1 Europe Production Overview
Table Europe Customer Care BPO Production Volume (Volume), Ex-factory Price, Revenue (Million USD) and Gross Margin (%) List, 2015-2020
3.2 Europe Consumption Overview
Table Europe Customer Care BPO Consumption Volume (Volume), Terminal Price and Consumption Value (Million USD) List, 2015-2020
3.3 Europe Production by Type
Table Europe Customer Care BPO Revenue by Type, 2015-2020 (Million USD)
Figure Europe Customer Care BPO Revenue Share by Type in 2020 (Million USD)
Table Europe Customer Care BPO Production Volume by Type, 2015-2020 (Volume)
Figure Europe Customer Care BPO Production Volume Share by Type in 2020 (Volume)
3.4 Europe Consumption by End-Use
Table Europe Customer Care BPO Consumption Value by End-Use, 2015-2020 (Million USD)
Figure Europe Customer Care BPO Consumption Value Share by End-Use in 2020 (Million USD)
Table Europe Customer Care BPO Consumption Volume by End-Use, 2015-2020 (Volume)
Figure Europe Customer Care BPO Consumption Volume Share by End-Use in 2020 (Volume)
3.5 Europe Consumption by Region
Table Europe Customer Care BPO Consumption Value by Region, 2015-2020 (Million USD)
Table Europe Customer Care BPO Consumption Volume by Region, 2015-2020 (Volume)
CHAPTER 4 AMERICA MARKET SEGMENTATION
4.1 America Production Overview
Table America Customer Care BPO Production Volume (Volume), Ex-factory Price, Revenue (Million USD) and Gross Margin (%) List, 2015-2020
4.2 America Consumption Overview
Table America Customer Care BPO Consumption Volume (Volume), Terminal Price and Consumption Value (Million USD) List, 2015-2020
4.3 America Production by Type
Table America Customer Care BPO Revenue by Type, 2015-2020 (Million USD)
Figure America Customer Care BPO Revenue Share by Type in 2020 (Million USD)
Table America Customer Care BPO Production Volume by Type, 2015-2020 (Volume)
Figure America Customer Care BPO Production Volume Share by Type in 2020 (Volume)
4.4 America Consumption by End-Use
Table America Customer Care BPO Consumption Value by End-Use, 2015-2020 (Million USD)
Figure America Customer Care BPO Consumption Value Share by End-Use in 2020 (Million USD)
Table America Customer Care BPO Consumption Volume by End-Use, 2015-2020 (Volume)
Figure America Customer Care BPO Consumption Volume Share by End-Use in 2020 (Volume)
4.5 America Consumption by Region
Table America Customer Care BPO Consumption Value by Region, 2015-2020 (Million USD)
Table America Customer Care BPO Consumption Volume by Region, 2015-2020 (Volume)
CHAPTER 5 ASIA MARKET SEGMENTATION
5.1 Asia Production Overview
Table Asia Customer Care BPO Production Volume (Volume), Ex-factory Price, Revenue (Million USD) and Gross Margin (%) List, 2015-2020
5.2 Asia Consumption Overview
Table Asia Customer Care BPO Consumption Volume (Volume), Terminal Price and Consumption Value (Million USD) List, 2015-2020
5.3 Asia Production by Type
Table Asia Customer Care BPO Revenue by Type, 2015-2020 (Million USD)
Figure Asia Customer Care BPO Revenue Share by Type in 2020 (Million USD)
Table Asia Customer Care BPO Production Volume by Type, 2015-2020 (Volume)
Figure Asia Customer Care BPO Production Volume Share by Type in 2020 (Volume)
5.4 Asia Consumption by End-Use
Table Asia Customer Care BPO Consumption Value by End-Use, 2015-2020 (Million USD)
Figure Asia Customer Care BPO Consumption Value Share by End-Use in 2020 (Million USD)
Table Asia Customer Care BPO Consumption Volume by End-Use, 2015-2020 (Volume)
Figure Asia Customer Care BPO Consumption Volume Share by End-Use in 2020 (Volume)
5.5 Asia Consumption by Region
Table Asia Customer Care BPO Consumption Value by Region, 2015-2020 (Million USD)
Table Asia Customer Care BPO Consumption Volume by Region, 2015-2020 (Volume)
CHAPTER 6 OCEANIA MARKET SEGMENTATION
6.1 Oceania Production Overview
Table Oceania Customer Care BPO Production Volume (Volume), Ex-factory Price, Revenue (Million USD) and Gross Margin (%) List, 2015-2020
6.2 Oceania Consumption Overview
Table Oceania Customer Care BPO Consumption Volume (Volume), Terminal Price and Consumption Value (Million USD) List, 2015-2020
6.3 Oceania Production by Type
Table Oceania Customer Care BPO Revenue by Type, 2015-2020 (Million USD)
Figure Oceania Customer Care BPO Revenue Share by Type in 2020 (Million USD)
Table Oceania Customer Care BPO Production Volume by Type, 2015-2020 (Volume)
Figure Oceania Customer Care BPO Production Volume Share by Type in 2020 (Volume)
6.4 Oceania Consumption by End-Use
Table Oceania Customer Care BPO Consumption Value by End-Use, 2015-2020 (Million USD)
Figure Oceania Customer Care BPO Consumption Value Share by End-Use in 2020 (Million USD)
Table Oceania Customer Care BPO Consumption Volume by End-Use, 2015-2020 (Volume)
Figure Oceania Customer Care BPO Consumption Volume Share by End-Use in 2020 (Volume)
6.5 Oceania Consumption by Region
Table Oceania Customer Care BPO Consumption Value by Region, 2015-2020 (Million USD)
Table Oceania Customer Care BPO Consumption Volume by Region, 2015-2020 (Volume)
CHAPTER 7 AFRICA MARKET SEGMENTATION
7.1 Africa Production Overview
Table Africa Customer Care BPO Production Volume (Volume), Ex-factory Price, Revenue (Million USD) and Gross Margin (%) List, 2015-2020
7.2 Africa Consumption Overview
Table Africa Customer Care BPO Consumption Volume (Volume), Terminal Price and Consumption Value (Million USD) List, 2015-2020
7.3 Africa Production by Type
Table Africa Customer Care BPO Revenue by Type, 2015-2020 (Million USD)
Figure Africa Customer Care BPO Revenue Share by Type in 2020 (Million USD)
Table Africa Customer Care BPO Production Volume by Type, 2015-2020 (Volume)
Figure Africa Customer Care BPO Production Volume Share by Type in 2020 (Volume)
7.4 Africa Consumption by End-Use
Table Africa Customer Care BPO Consumption Value by End-Use, 2015-2020 (Million USD)
Figure Africa Customer Care BPO Consumption Value Share by End-Use in 2020 (Million USD)
Table Africa Customer Care BPO Consumption Volume by End-Use, 2015-2020 (Volume)
Figure Africa Customer Care BPO Consumption Volume Share by End-Use in 2020 (Volume)
7.5 Africa Consumption by Region
Table Africa Customer Care BPO Consumption Value by Region, 2015-2020 (Million USD)
Table Africa Customer Care BPO Consumption Volume by Region, 2015-2020 (Volume)
CHAPTER 8 GLOBAL MARKET FORECAST
8.1 Global Customer Care BPO Production Forecast
Figure Global Customer Care BPO Revenue and Growth Rate Forecast 2021-2026(Million USD)
Figure Global Customer Care BPO Production Volume and Growth Rate Forecast 2021-2026(Volume)
8.2 Global Customer Care BPO Forecast by Type
Table Global Customer Care BPO Revenue by Type, 2021-2026(Million USD)
Figure Global Customer Care BPO Revenue Share by Type in 2026 (Million USD)
Table Global Customer Care BPO Production Volume by Type, 2021-2026(Volume)
Figure Global Customer Care BPO Production Volume Share by Type in 2026 (Volume)
8.3 Global Customer Care BPO Forecast by End-Use (2021E-2026F)
Table Global Customer Care BPO Consumption Value by End-Use, 2021-2026(Million USD)
Figure Global Customer Care BPO Consumption Value Share by End-Use in 2026 (Million USD)
Table Global Customer Care BPO Consumption Volume by End-Use, 2021-2026(Volume)
8.4 Global Customer Care BPO Forecast by Region (2021E-2026F)
Table Global Customer Care BPO Consumption Value by Region, 2021-2026(Million USD)
Figure Global Customer Care BPO Consumption Value Share by Region in 2026 (Million USD)
Table Global Customer Care BPO Consumption Volume by Region, 2021-2026(Volume)
Figure Global Customer Care BPO Consumption Volume Share by Region in 2026 (Volume)
CHAPTER 9 GLOBAL MAJOR COMPANIES LIST
9.1 Teleperformance SA
9.1.1 Teleperformance SA Profile
Table Teleperformance SA Overview List
9.1.2 Teleperformance SA Products & Services
9.1.3 Teleperformance SA Company Dynamics & News
9.1.4 Teleperformance SA Business Operation Conditions
Table Business Operation of Teleperformance SA (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
9.2 Convergys
9.2.1 Convergys Profile
Table Convergys Overview List
9.2.2 Convergys Products & Services
9.2.3 Convergys Company Dynamics & News
9.2.4 Convergys Business Operation Conditions
Table Business Operation of Convergys (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
9.3 Arvato
9.3.1 Arvato Profile
Table Arvato Overview List
9.3.2 Arvato Products & Services
9.3.3 Arvato Company Dynamics & News
9.3.4 Arvato Business Operation Conditions
Table Business Operation of Arvato (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
9.4 Sykes Enterprises
9.4.1 Sykes Enterprises Profile
Table Sykes Enterprises Overview List
9.4.2 Sykes Enterprises Products & Services
9.4.3 Sykes Enterprises Company Dynamics & News
9.4.4 Sykes Enterprises Business Operation Conditions
Table Business Operation of Sykes Enterprises (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
9.5 Atento
9.5.1 Atento Profile
Table Atento Overview List
9.5.2 Atento Products & Services
9.5.3 Atento Company Dynamics & News
9.5.4 Atento Business Operation Conditions
Table Business Operation of Atento (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
9.6 TeleTech Holdings
9.6.1 TeleTech Holdings Profile
Table TeleTech Holdings Overview List
9.6.2 TeleTech Holdings Products & Services
9.6.3 TeleTech Holdings Company Dynamics & News
9.6.4 TeleTech Holdings Business Operation Conditions
Table Business Operation of TeleTech Holdings (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
9.7 Serco
9.7.1 Serco Profile
Table Serco Overview List
9.7.2 Serco Products & Services
9.7.3 Serco Company Dynamics & News
9.7.4 Serco Business Operation Conditions
Table Business Operation of Serco (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
9.8 Acticall (Sitel)
9.8.1 Acticall (Sitel) Profile
Table Acticall (Sitel) Overview List
9.8.2 Acticall (Sitel) Products & Services
9.8.3 Acticall (Sitel) Company Dynamics & News
9.8.4 Acticall (Sitel) Business Operation Conditions
Table Business Operation of Acticall (Sitel) (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
9.9 Alorica
9.9.1 Alorica Profile
Table Alorica Overview List
9.9.2 Alorica Products & Services
9.9.3 Alorica Company Dynamics & News
9.9.4 Alorica Business Operation Conditions
Table Business Operation of Alorica (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
9.10 Webhelp
9.10.1 Webhelp Profile
Table Webhelp Overview List
9.10.2 Webhelp Products & Services
9.10.3 Webhelp Company Dynamics & News
9.10.4 Webhelp Business Operation Conditions
Table Business Operation of Webhelp (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
9.11 Amdocs
9.11.1 Amdocs Profile
Table Amdocs Overview List
9.11.2 Amdocs Products & Services
9.11.3 Amdocs Company Dynamics & News
9.11.4 Amdocs Business Operation Conditions
Table Business Operation of Amdocs (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
9.12 Transcom
9.12.1 Transcom Profile
Table Transcom Overview List
9.12.2 Transcom Products & Services
9.12.3 Transcom Company Dynamics & News
9.12.4 Transcom Business Operation Conditions
Table Business Operation of Transcom (Sales Revenue, Cost, Gross Margin)
9.13 Comdata
9.13.1 Comdata Profile
Table Comdata Overview List
9.13.2 Comdata Products & Services
9.13.3 Comdata Company Dynamics & News
9.13.4 Comdata Business Operation Conditions
Table Business Operation of Comdata (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
9.14 West Corporation
9.14.1 West Corporation Profile
Table West Corporation Overview List
9.14.2 West Corporation Products & Services
9.14.3 West Corporation Company Dynamics & News
9.14.4 West Corporation Business Operation Conditions
Table Business Operation of West Corporation (Sales Revenue, Cost, Gross Margin)
9.15 Infosys BPM
9.15.1 Infosys BPM Profile
Table Infosys BPM Overview List
9.15.2 Infosys BPM Products & Services
9.15.3 Infosys BPM Company Dynamics & News
9.15.4 Infosys BPM Business Operation Conditions
Table Business Operation of Infosys BPM (Sales Revenue, Cost, Gross Margin)
9.16 StarTek Inc
9.16.1 StarTek Inc Profile
Table StarTek Inc Overview List
9.16.2 StarTek Inc Products & Services
9.16.3 StarTek Inc Company Dynamics & News
9.16.4 StarTek Inc Business Operation Conditions
Table Business Operation of StarTek Inc (Sales Revenue, Cost, Gross Margin)
PART 10 MARKET COMPETITION
10.1 Key Company Market Share
Table Global Customer Care BPO Sales Revenue 2015-2020E, by Companies, in USD Million
Table Global Customer Care BPO Sales Revenue Share, 2015-2020E, by Companies, in USD
Table Global Customer Care BPO Sales Volume by Companies, 2015-2020E (Volume)
Table Global Customer Care BPO Sales Volume Share by Companies, 2015-2020E (Volume)
10.2 Regional Market Concentration
Figure Europe Customer Care BPO Market Concentration Ratio in 2020E
Figure America Customer Care BPO Market Concentration Ratio in 2020E
Figure Asia Customer Care BPO Market Concentration Ratio in 2020E
Figure Oceania Customer Care BPO Market Concentration Ratio in 2020E
Figure Africa Customer Care BPO Market Concentration Ratio in 2020E
PART 11 CORONAVIRUS IMPACT ON Customer Care BPO INDUSTRY
11.1 Impact on Industry Upstream
11.2 Impact on Industry Downstream
11.3 Impact on Industry Channels
11.4 Impact on Industry Competition
11.5 Impact on Industry Obtain Employment
PART 12 Customer Care BPO INDUSTRY SUMMARY & CONCLUSION
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